F.O.D. 外卖送餐平台 myfod.ca

As a previously loyal customer of F.O.D., I ordered 2 soups through F.O.D. today at 17:01PM. I had been waiting for the soups (just 2 desert soup) for 45 mins and it was still under "Preparing". Therefore I called the restaurant to check if something went wrong, the restaurant said that food was ready a LONG time ago, with no driver showed up to pick it up.

lol, then I called F.O.D on 17:45PM and the agent confirmed to reach to their driver and got back to me over the phone in 5 mins. 17:51PM, still no response. Another call made by myself then - The driver will pick up the food in 3 mins. I questioned that the soup I ordered will be cold now as it has been almost ONE HOUR yet still not delivered. Agent said this very NICELY: " We are sorry but our policy is to deliver the food between 45 - 60 minutes." Yes, it was 17:52 or 53PM while we were talking over the phone and it was still within one hour. Okay. Now it's 18:02PM and I'm still waiting for the food to be delivered, good thing is that finally the order status is showing as "Delivering". LMAO, and there is NO WAY that you can do anything for a long-waiting time. I feel that I should not call them cauz it seems like my fault to push them.

THANK YOU F.O.D. Driver!!

Happy thanksgiving holiday!!!

The service is good. They normally fast and I can understand the difficulties of the drivers. When you harsh them, put yourselves in their shoes.