Ono Hawaiian BBQ

Excellent customer service. Cashier smiling and helpful! I will definitely come back.

Pretty good food, but at $9-$10 a plate I think that is a little expensive for the amount you get. The plates have tons of rice and small portions of salad and fish. Not much for seating either. The dinning area echoed a lot and was cold. Not impressed.

The service has gone down. Where I normally would give them 5 stars after today’s visit I would give them 2 stars, but I love the food so I’ll give a 3. They have a new policy that they will not accept a credit card if the chip malfunctions even if you have id and sign the slip. The manager said that if it was a phone order they would make an imprint of the card at pick up, but he couldn’t make an imprint because I was in the store. The manager stated they would rather throw away the food and lose a sale than swipe the card. In the end I paid with my husband’s card that did not have my name in it and they never asked for id. I can’t understand how it is better the throw away the food and because the chip malfunctions but you will take someone else’s card and not ask for id. The manager stated he would not swipe my card cause I could deny the purchase. I wonder how he would feel if my husband whom never entered the building disputed the charges. My morals won’t allow me stoop that low but I think that is a made up policy that match the attitude of the staff. The staff treated the 10 customers that were in line like we were bothering them.

Very good food. A little expensive but worth every penny. They have a variety of drinks and combo plates. My favorite would be the macaroni salad! It is to die for. Love it.

Absolutely Love this place. I keep getting the same thing. The seafood special. Very very good. One day I'll have to try something new.