McDonald's

Drive through was slow ???? and packed. Food was good once I got it.

Fast service. Greeted courteously. Love the dollar menu.

The drive threw line was like 10 cars deep. I had to take my business somewhere else. Can not be too negative for them being busy.

Friendly, attentive service. For a modern McDonald's, service was fast. My oatmeal was in my hand in two minutes.

Very clean, attendant in very small dining room was helpful to those needing to be seated. (I was take-away.) This are has a lot of retirees so many of the patrons, understandably, like to linger for a bit.

Not unique to this McDonald's, but my oatmeal was (predictably) soup. This happens probably about 50% of the time across the entire Phoenix metropolitan area at various McDonalds. My best guess is they are adding the amount of water that is supposed to be the amount of water + cream.

I timed the absorption, and documented the excess liquid after a good fifteen minutes of steeping. Part of a little project I'm starting regarding the inefficacy of feedback to a major national chain. This is a pretty solvable problem but McDonald's doesn't seem interested in addressing it. They want to know which location did it wrong but they don't seem to understand that all of the locations do.

Clearly, this is a training issue going all the way back to the training department which clearly has not made an easy-to-follow easily understandable quick reference guide to do what is essentially a pretty simple task properly.

At this particular location, because of the approachable demeanor of staff, I'm quite sure I could have had them remake this with no trouble but I wanted to actually document the problem.