El Pollo Loco

This El Pollo Loco has come a long way since I worked here last year. I came in today at the tail end of lunch, and was greeted upon arrival. My order was taken quickly and came out correctly within a reasonable amount of time. The store was immaculate too (peep the salsa bar photo). Miguel, Andreina, Lorena, and Emilia all displayed friendly customer service.

This place gets a bad rap, but anyone who's worked in fast food know that it's not an easy job and takes a lot of moving parts to run smoothly. If you're lacking some of those parts (e.g. people) from the jump, it's extremely hard to compensate and provide a good experience for the customer. Sure you can get your people to do the work of two, but eventually that takes a toll. Folks should remember that fast food workers are people too.

My one suggestion would be to acknowledge waiting customers at the register. People are generally okay with waiting a minute or two if everyone's hands are full, but a little acknowledgement goes a long way in the eyes of the customers. (This was something I noticed when I went back up to the register.)

I'm proud of the progress this place has made. I don't eat meat or dairy which limits my options here by a lot, but I'll be back in the future for my rice, beans and avocado. Thanks guys, and keep up the good work. :)

Good old El Pollo Loco. Pretty standard at all El Pollo Loco's, much like all fast food chain, they are consistent. This location is a well oiled machine too. They all seem to be on top of their game here.
Food - good. As expected for a fast food chain. If you're looking for authentic Mexican food, this wouldn't be my choice though.

This was my 1st visit to this particular location. At the register I was greeted with a welcoming smile by an attentive, super friendly staff member Amahni. She was polite and helped me making a decision pertaining to different combinations for my "to go" order for my family. For her excellent customer service skills I give her 10 out of 10. She's an asset to the company.

Fresh ingredients, and the chef was grilling the chicken right in front of you. Not only that kitchen area was clean but the interior of the entire restaurant was clean, tables in the dinning area were tidy and the salsa bar stocked. The food was just as delicious as expected, grilled chicken was great!
GOOD JOB.