Panera Bread

It surprised me to see so many negative comment here. Indeed, they do have issue such as misplacing your order or giving you the wrong meal. I mean, this is a nationwide problem for all Panera. However, sometimes they really treated their customer right! I was given free meal today since they have a system issue processing gift cards. I did not bring my purse and the gift card is my only payment method. When I heard the news, I was about to leave. First, the cashier is super nice and chill. He tried to help me out and took the initiative to ask his manager(he said his manager was chill and would make the meal happen. And he is right). Then the manager took the case and finally decided to give me the meal for free! Actually, this is not the first time I was treated like that. I remember one time, at another location, the staff there upgraded my meal from half portion to full, of course, for free.

The freshest broccoli cheddar soup I’ve had from a Panera in a long while!

It was good, got a tuna sandwich which came as 2 sanwiches! Able to get it as I'd prefer#

We are on holiday in the US after having left a decade ago. We went to Panera out of sheer nostalgia and my husband ordered his college favourite of a cinnamon crunch bagel with honey walnut cream cheese. Everyone knows Panera isn't the healthiest breakfast in town but even so, I was surprised to hear the two staff persons discussing our menu choice. One asked the other if they had ever had the honey walnut cream cheese and the other replied "no it's too sweet". The first person then stated "a cinnamon crunch bagel and honey walnut cream cheese. That's a heart attack on a plate". All this was discussed when we were still in earshot!! Firstly - don't criticise the customers choices. Secondly - don't criticise your employers in front of the customer!!

Food was great but attention to the customer left something to be desired. We were called up to the register then the cashier took off to speak with another employee. When he came back, another person just crossed in front of us to pay. He looked like he could have been a friend of the cashier. Very confusing trying to get orders correct. Please note that this was my experience on this day with the current staff. Panera as a place to eat in general is fine. We won't be coming back to this particular restaurant in the future.