Rubio's Coastal Grill

I visit 1 to 3 times a week and mostly everything is right. When I visited on Tuesday they had a new employee taking the orders, the assistant manager was doing paperwork and the manager was doing reports and interviewing someone. The new employee taking customers orders seemed a bit lost, he didn't repeat any of the orders to assure accuracy. He even asked the assistant manager for help placing the order.

Needless to say he and the kitchen staff got my order and that of 4 others totally wrong, considering that 2 of the 5 orders were placed online I would imagine that errors were made by the new cashier and the kitchen staff.

Finally both managers had to step in to make sure all was taken care of.

I managed restaurants in my early days and I always insisted on the personnel to repeat back to the customer their order to avoid mistakes and assure accuracy and make customer feel that they were being paid attention to.

The food was good, but the service is awful. My order had an error and two other customers also had problems with their orders while I was there for 5 minutes picking up my food. I think this location lacks good management and organization.

The food was served in a reasonable time, table delivery. For was hot and fresh, tasty too!

Some good selection but I find their food lacks a bit of flavor. However I use a lot of condiments and toppings so probably great if you love more subtle fresh flavors.