Brooks Burgers

The sweet potato fries were amazing! The sauce was great. Friendly staff. Burger bun was stale

The burgers are fire ??? lol. My buddy and I go here often and I've never had a bad meal. They come hard with the tater tots too! Keep up the good work team!

Great burgers and sandwiches, also local brews.

TL:DR
(Updated) Ok burgers. Changes in policy make it hard to order over the phone and can’t pay onsite. Disappointed in changes to policy, decaying customer service, and lots of local options.
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We have been customers here from when they opened. Recently they have gotten much busier and have drastically changed how they take orders and payment options.
In the past I have called the business and ordered order the phone. They had been very responsive and always felt like they cared about their customers.
First, I order from a lot of local restaurants and understand the challenges with recent changes to distancing and safety procedures. This has nothing to do with those types of challenges.
The last two times when driving I tried to order. They very strongly tried to discourage me from ordering over the phone (and wanted me to use their online ordering). When I asked multiple times they finally let me order. Why so hard? If they are going to answer the phone then take orders. If not just have automated answer say you have to order online.
Secondly, they no longer let you pay in person (if order over the phone) either in cash or credit card. So they would rather you just come order in person and pay there but now you have to wait in person with other people (seems like defeating the purpose of safety was a variable).
So I had to pull over and get out a credit card to order. The employees did not seem to care and I did try to talk with a manager on duty. Seems that is a new policy by the owner.
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All in all. Ok burgers, pain to order, ok to low customer service. No real reasons to return. Lots of good burger restaurants around.

Absolutely love coming to Brook's Burgers. They are only offering takeout right now due to the pandemic but it was quick and easy to order and they were all following the proper mask and glove guidelines mandated by the county. We were greeted by Nina who made us feel welcome when we entered and took our order. Everyone was really friendly and the burgers, fries and tater tots were really delicious! The strawberry lemonade is my favorite and what I always look forward to having when we go, it tastes amazing! We didn't wait more than 10 minutes for our food and will definitely be back again. Thanks for the great service and delicious food!