Starbucks

Super busy on Sunday around 10:30. Drive-thru lane was around the building & inside was busy too. But, still got a great Carmel latte!

The staff here was incredibly kind. I could tell there was a rush of customers, and due to both parties wearing a mask and a loud building our drinks were mixed up and not correct. However they were very willing to help us and even gave us a complimentary drink after correcting our drinks. 10/10 staff.

I'm not sure what's going on at all but one location I frequent. My drink I order for the last 5 months has not tasted the same these last few weeks. In addition, it is not being made 'correctly' more times than not at my Castle Rock locations. It is less sweet and the coffee is leaving a bitter and gritty taste this last month or so.
My drink uses the blonde espresso and up until recently I never experienced the bitterness or gritty taste.?.?
The location that my drink is still consistently the same is in Blackhawk Colorado. When they have any changes in coffee, straws, equipment, etc. They are very upfront and apologetic about such things. They don't make excuses and they do not play the 'blame game.'
I truly appreciate that.