Little Caesars Pizza

Food prepared just right. Friendly service. And clean!
Not clean anymore. Worst service ever!

I don't know wth happened but I ordered my pizza on the app and I've done it before. So basically you order your food and when it's ready you'll get an email sent indicating that it's ready at the pizza portal and they send you a code that you put in the pizza portal to retrieve your items. Well I got an email saying it was ready with my code, I go to it put the code in and nothing?? I was confused so I looked in all the slots of the portal and non of them has anything in it. I then, go on to the line and I get to the register and I tell the lady about my order and show her the email, she says it'll be a couple of minutes, well guess what, it took about an hour or more for me to receive my items. I guess they realized it was never made, but for me to receive that email that means someone must have pressed something so I can get the email stating that it was ready. That made me annoyed but I'm very passive aggressive, and that's why I didn't really make a big deal, but I'm pretty sure she could read I was annoyed. Anyways, the lady was sweet kept apologizing and keeping me updated which I appreciated and is the only reason I'm giving it 3 stars. If it wasn't for her being so nice and caring I would have gave it 1