Pollo Tropical

Always appreciate the owners interest in making sure I had a pleasant experience. Spectacular service delivery

Order online was ready. The bags for sauce was at the counter vs at the suspense area. Staff were friendly and helpful. Just wish they had a way to acknowledge online orders so the wait is reduced vs standing in line with those arriving to order.

They're fast and cashiers are always nice, but my issue today was I noticed two separate ladies handling the food in the main packing area with one glove on each. Not sanitary :( hands all up on the containers with the ungloved hands. They also have their cleaning supplies just casually sitting in front of the registers where customers usually stand to wait for the food, so food is a little too close to comfort with the chemicals.

Well managed location. Food is fresh and properly cooked. Dining area is kept clean and the manager here is very polite & professional. It can get very busy here during peak times in both the dining room inside and drive thru.