Category: | Bakery, Cafe, Restaurant, |
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Address: | 24195 US-27, Lake Wales, FL 33859, USA |
Zip code: | 33859 |
Website: | https://www.dunkindonuts.com/?utm_source=google&utm_medium=local&utm_campaign=localmaps&utm_cont |
Opening hours (Edit) | |
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Monday: | 4:00 – 11:00 AM |
Tuesday: | 4:00 AM – 11:00 PM |
Wednesday: | 4:00 AM – 11:00 PM |
Thursday: | 4:00 AM – 11:00 PM |
Friday: | 4:00 AM – 11:00 PM |
Saturday: | 4:00 AM – 11:00 PM |
Sunday: | 4:00 AM – 11:00 PM |
Great service haven't had any problems. Love the ice coffee's ????
The donuts were good, the mocha ice coffe was good, but the mocha is always stuck at the bottom, would be nice if they fully mixed it. Other than that, they were really nice at the window. But i hate how after every little thing i order instead of saying "what else would you like?" They say, "will that complete your order. Me "no, let always get an everything bagel with cream cheese and... Them "will that complete your order." Me: NO DAMNIT, I'LL TELL YOU KNOW WHEN IM DONE...GEEZZ
Great service, and they gave us our food as soon as we rolled up to the window.
While the Dunkin' Donuts food is fine, the service at this location is definitely sub-par. The layout of the store is partly to blame (see below), but the last couple times I visited, the staff were very slow (eg. about 10-15 minutes to get hash browns and two bagels with cream cheese (they specifically asked if I'd like the bagels toasted, but forgot). I haven't used the drive through, which is probably faster.
Anyways, the problem with this store is the layout. Make an 'L' with your left hand. The register and wall of bagels/donuts is where your thumb fingernail is (bottom right of 'L'). But the prep area and drive through is where your index finger is. There's a small pickup counter at the corner of the 'L', but equipment blocks the direct view from the prep area to the entrance. So if you walk in and no one is at the register, they probably didn't see you when you walk in and you'll have to wait until an employee goes around the corner and notices you (could be several minutes, although even if an employee says to another that there's a customer at the register it may still be a couple minutes before you order) or you go to the pick up counter and let them know you want to order.
So if you visit, go in the drive through. If you go inside, be sure to get an employee's attention or else you may wait a while at the register.
Closest taste to a Tims Dark Roast in the US.