Category: | Restaurant, |
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Address: | 3768 Roscommon Dr, Ormond Beach, FL 32174, USA |
Zip code: | 32174 |
Website: | https://thaielephantormond.com/ |
We asked for the Curry Puff appetizer that says on the menu comes with ground chicken and we didn’t see or taste any chicken in it. Then I ordered the Pad Kee Mao noodle plate that we already knew was spicy, so we asked for the heat scale because we know all the restaurants don’t have the same level of it. The server told us medium was not hot. I’m a spicy lover, so I decided to ask for medium. When the food came out to the table I couldn't eat mine, it burned my mouth. My boyfriend who eats lots of hot food said "yes it's pretty hot sure isn't medium"… I gave the food back to the server letting know the server I couldn’t eat it, she apologized and took the plate with all the food. She talked with the manager who decided gave us a $2 dollar discount telling us that we asked for a spicy plate That’s why it was hot and I repeated to her that we asked for the heat scale ….at the end we shared my boyfriend's meal, we were still hungry and we paid for 2 meals and the appetizer… they still charged us for the food you took away. $2 bucks.... We didn't ask for any discounts or free food. Figure out how to scale your heat and inform your staff how to explain.
It was a decent Thai restaurant, a lot of items we ordered tasted better or different in a good ways. Really enjoyed their pad Thai and asparagus shrimp. The satay is the best satay I’ve ever had, I took the satay to go and it was still smoky when I ate it. The mango sticky rice is with the purple sticky rice, the way it was cooked was very special, I’d say 5% of the rice was slightly undercooked, so it’s kinda chewy when I ate it, very good texture.
Love this place! Friendly service, casual relaxing atmosphere. Dumplings and spring rolls were great! Food was so fresh.
Thanks for opening! My wife and I had takeout the other night and it was excellent! I would like to take an opportunity to say thank you for providing a great new restaurant in our area. Also thank you for the hard work and dedication it takes to open a restaurant In these trying times. Lack of staffing etc. best of luck looking forward to our next meal with you.
Newly opened. Food is delicious! However, it is a very small restaurant that is short-staffed They do a tremendous amount of take out. Highly recommend that you call ahead to get your food ordered before going. Staff very friendly but takes a long time.