Chipotle Mexican Grill

I’ll start this review with the positives.
I have been to several Chipotle locations and the quality of the food at this new location is by far the best I’ve had.
When ordering online or through the app the pick up window is fast and convenient and has easy access to Randall.
The employees have always been very friendly and attentive when arriving.

The reason I am writing this review is this location needs an improved process for confirming that everything on the order is correct. I order for my family roughly once every 1-2 weeks and in four of the last five times I have picked up food here we have been missing items from our order. Sometimes it’s side salsas and guacamole, but most often it’s chips/kids chips and kids milks/juices etc, this is hard to deal with for kids. I haven’t called to let anyone know because the missing items are typically only valued at a few $, but it adds up. Plus, I don’t want to drive back when I have already arrived at home.

Im hoping someone reads this review because with the frequency this has happened to us we can’t be the only ones.

I will still order here at this location for the reasons I mentioned at the start of this review but hope to see improvement in the accuracy of the order going forward.

Thank you.