Category: | Restaurant, |
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Address: | 2751 Columbus St, Ottawa, IL 61350, USA |
Zip code: | 61350 |
Website: | https://www.kfc.com/store-locator?query=61350 |
Opening hours (Edit) | |
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Monday: | 10:30 AM – 10:00 PM |
Tuesday: | 10:30 AM – 10:00 PM |
Wednesday: | 10:30 AM – 10:00 PM |
Thursday: | 10:30 AM – 10:00 PM |
Friday: | 10:30 AM – 10:00 PM |
Saturday: | 10:30 AM – 10:00 PM |
Sunday: | 10:30 AM – 10:00 PM |
It was alright the cashier was very nice!
My order arrived in less than a minute. I went for the fish as this is a combination Long John Silvers/KFC. They even have fish/chicken combos. Clean with nostalgic pictures. Pleasant experience but $7 + for a couple pieces of mystery fish and a drink was a little too expensive for me.
KFC is a nation-wide chain, so most of you should know what to expect here. The store is well maintained and clean, and the food is consistent with expectations. The staff is okay, but I feel like their customer service training could be better- but it just needs polishing, not a complete reform.
Greeting the customer, maintaining eye contact, confirming the order and saying thank you/have a nice day goes a long way. In addition, when speaking to the customer, their focus should be on the customer, rather than what is happening in the background. This is true at most fast food restaurants, so this should be considered constructive criticism, rather than a complaint. I have visited many times, and certainly will again.