Arby's

Decent Arby's. Order was accurate and that's what matters most. Avion was helpful and made sure I got what I wanted. Dining area was mostly clean.

The service, in the drive thru, was incredibly slow. The server, while taking our order, was lackluster at best. It was obvious that she didn't want to be there. However, after we waited for an extended amount of time for our order to be delivered to us, she was very apologetic - and almost personable. The order was correct, and the food was good.

Food was good, wait was a little long but manageable. My concern is with employees not following corporate policy. Nobody was wearing a hair net. What made this come to my attention was an employee with medium length bushy hair and a scruffy hair. There were quite a few Arby's handbook violations but the only one that concerned me involved the hair for sanitation reasons .

Note: I partook in patronizing this establishment at 10:10 P.M., this may have affected service.
This joint has a comfortable layout for dining in. The menu is formatted well making it easy to decipher and pick your food. They serve curly fries automatically which I consider a plus.
I was disappointed however, with the sanitary standards of one of the employees, hand washing was needed and not used. The only other issue I experienced was with respect to my Reuben Sandwich. I really enjoy a good Reuben! The varied ingredients mixing about on the palate creates quite an exquisite symphony of flavor. What I received was a mildly warm pile of meat topped with sauerkraut, thousand island and cheese, which was not melted. The tepid pile was sandwiched between two slices of rye which were soft and soggy. No attention had been offered to ensuring all the ingredients were heated properly nor was the rye toasted. Perhaps Arby's simply does not toast the rye.
Again, I visited the establishment 50 minutes before their 11:00 P.M. close time, this may have had an adverse affect.
I'll try their Reuben once more at a different time of the day.

Food was okay and customer service was great but the wait was awful at least a half an hour. Then there was a homeless guy in the parking lot asking people in the drive through for money smh. It was night time and I was alone so that was obviously scary for me. Peoria isn't exactly safe.