| Category: | Restaurant, |
|---|---|
| Address: | 3250 Cassopolis St, Elkhart, IN 46514, USA |
| Zip code: | 46514 |
| Website: | http://www.steaknshake.com/locations/23747-steak-n-shake-cassapolis-street-elkhart |
| Opening hours (Edit) | |
|---|---|
| Monday: | Open 24 hours |
| Tuesday: | Open 24 hours |
| Wednesday: | Open 24 hours |
| Thursday: | Open 24 hours |
| Friday: | Open 24 hours |
| Saturday: | Open 24 hours |
| Sunday: | Open 24 hours |
Their burgers are well done and seasoned, although their fries could taste much better. Everytime I go I love getting one of their tasty milkshakes.
Good eats, even late. Remember the food is cooked fresh to order. Therefore, the wait time can be a little lengthy...especially in the drive through.
Food was good and came pretty fast too, but that may just be because we went there pretty late. The waitress working was really nice as well. I got the feeling it was shift change as people were kinda chilling around the front, my only real bother was one of the workers had her teen friends or siblings, not sure, sitting there waiting on her, with no shoes on. Kinda bothered me a little but it wasn't anything crazy. Otherwise really nice and chill environment.
Ok so let me just say this, the food is good.
So after saying that I’ll say this, the service and long wait times are absolutely terrible. I literally just went there and ordered 2 burgers, a hot dog and a shake. It took 10 minutes to take my order because the lady behind the register was actually a waitress for the floor and I felt bad so I let her go back to her tables. Finally a counter lady came and took my order which went without an issue.
My food took 15 minutes to get and my shake which “was on its way” took a total of 25 minutes and this is after the 10 minute Wait to place my order.
In the end I would go back for the food, but like many recent reviews say the services is absolutely horrible and they need some reconfiguration!
**update March 2019**
I came back for work again and I was impressed on the service I received this time. The food came out extremely fast and tasted great. I removed my 1 star and put a 3. Keep it up
Service was the best I've ever had there. Food was brought out in a timely manner, shortest wait time I've ever had there. Everything was prepared to order & delicious! The cook even went out of his way to step out from behind the counter & assist my elderly mother with getting her coat on!