Kum & Go

Go here often and not had issues before. Just a poor seed in the mix. Employees smoke on side of the building where everyone can see which is fine. However, watched an employee go to side to smoke, look around, throw his trash on the ground, then walk past the trash can where he put his smoke above to get later after goin in to help customers. Come on man!

Absolutely love the staff here.

I Purchased 2 Amazon gift cards from this gas station as Christmas gifts. $20 each card.
(The cards were $25-$500. I admit, My mistake in saying at time of purchase $20 for each card when I should have stated no less than the $25 min). However, I was rang up and charged for $40 total. After the successful debit transaction the cashier noticed the need for at least $25 per card. She proceeded to refund the transaction however, the cards pulled up as active cards, and could not be "refundable" product. Then was suggested politely, that I should go ahead and gift the cards anyhow and come back in if any further issues occurred with these cards.

The cards were then gifted to family, from out of town. To my dismay I was notified that the carda wouldn't work. The following day of Christmas, with the "presumably faulty" gift card numbers in hand. I was calmly told by the original cashier they were unable to process any sort of refund at the store location of purchase and that the original receipt would be sent to their corporate store for refund processing. I suggested they submit a cancel on the 2 original gift cards I already purchased, they then activate 2 new cards with the already paid $40 (plus I would pay an additional $10) to meet the $25 minimal amount required for each card.

This way, not only would they still earn my business after the large inconvenience (let alone, giving a faulity gift card [paying postage to mail a new one, cost of fuel to revisit the store location] but can't do anything to simply offer 'working cards' solution.) "Fact: if you can transact a sale here you are fully capable of transacting a refund for that sale". Also, would retain their public image as a reputable business. After making this logical and transactionally safe customer complaint solution as a suggestion. I was told they needed a photo copy of the receipt and my amount of $40 would be refunded a later day.

I am rather surprised they didn't make any efforts to try to retain me as a customer. After being so calm and collected, even though this was a very frustrating and rather avoidable error. It would have been a very admiral act of customer service if to have been offered some kind of above and beyond effort. Like, "I'll call corporate right now to see if we can clear this up today." Or "Let us see if since we already have your $40 and 2 canceled card numbers that maybe you could just pay the $10 difference to meet that $25 minimum for each card so you have two working cards to replace the faulties". Or heck "If you will be in the area the rest of the day leave your number so we can dig into this and reach out regarding a solution." Or perhaps, "Here is our direct contact information, if you haven't recieved your refund within the next week, check back with us and we will do what we can to assit further with this issue." Leaving me to belive they are committed to making things right, especially on account of their error.

I will note, I do understand the concern for fraud and scam attempts. I can humbly oblige to the cautiousness in this regard of maybe larger amounts of money but in this situation $40 is not worth losing a customer who could account for a near $1000 +/- in annual sales (Excluding number of sales from other responsible sales Ex: car passangers who also make purchases, those promoted via word of mouth , others who could have read a positive review versus this not so positive review) Let alone jump to conclusive accusations towards ones intentions over such an amount. Or, to use this theoretical concern as an excusive "easy out - out of our hair" type conclusion.

I would hope it to be obvious that always and more specifically after making an error. If your customer FEELS like YOU have done EVERYTHING your BRAND can do in providing a simplistic solution. You not only retain your customer. But, have created a powerful network marketing campaign titled "Go here for the best customer service".

Unfortunately, while hoping for a refund some day I'm currently getting gas, bread and milk at the nearby Ca*ey's.

Good location off the interstate. Large selection of convenient items plus hard liquor & beer. Clean facility and friendly staff.