Great American Cookies

We went here on Sunday and the guy behind the counter was very rude. Which is fine whatever everyone has a bad day. However he didn’t wear gloves and he used his bare hands to push down on the ice cream spatula he was using to mix the ice cream with the toppings on the slab. He seemed irritated at any request we had and he didn’t wipe down the containers. So not only was the ice cream basically contaminated but it was also dripping all over the containers.
Otherwise we normally have a good experience coming here.

Love this location.
The cookies are always fresh and so nicely decorated.
The request I made for my cake was completed on time and the art was beyond my expectations. The frosting artist is really talented. 👌🏾
The staff is really friendly and the store is always clean.

First time here, very clean and friendly atmosphere. Isaiah was extremely helpful and took his time explaining what flavors and toppings & other items you have. One of the most mature friendly and kind employees I have had the pleasure of meeting recently. Isaiah didn’t rush us, was polite and fun. Please make sure Isaiah (he deserves a raise) gets his told of the great job he is doing and keep him on staff it is hard to find such pleasant employees who actually enjoy their job it shows to your customers ! Your entire staff this evening was on point 👏🏼👏🏼👏🏼
We will definitely be going back again and telling our friends as well !!!

Orders are always ready on time never late the younger staff there are always so kind and friendly! However, I give this low rating because of the one older lady with dark hair I believe she's the manager every single time I go in there she just has this dark gloom and she's always so rude. You can definitely tell she's not a people person. She's supposed to run the store and she can barely talk to the customers accordingly.