Jason's NY Pizza - Stillwater Ave

TLDR Fantastic customer service, great food, and good prices.

We recently visited the new Jason’s Pizza location on Stillwater after attempting to order online. There was an issue with the order, as it charged my credit card, but a pop-up said that the order couldn’t be processed. I went in to see if they received the order, but they hadn’t. They explained that they were having issues with the online system due to power outages, but they assured me that the card would be refunded. Sure enough, within a day, it was refunded. I placed my order again in person and paid right there. While I waited, I asked about purchasing individual slices. They sell them individually, but they gave my SO a slice on the house for the inconvenience.

They rushed the order for me. While I waited in the lobby, I observed an interaction between another customer with an issue and the front end worker. I don’t recall the worker’s name, but he was awesome – friendly, quick with service, and professional. The other customer wanted two flavors of wings, but received one. The worker explained ordering multiple half pound orders with different flavors, instead of ordering one pound, due to the limitations of the website. However, he offered no less than three ways to make it up to the customer including a partial refund, remaking it, or giving the customer the sauce flavors that he didn’t receive. No fighting, no anger, no defensiveness on the part of anyone. A simple misunderstanding and great customer service.

SUB: The sub was good, and I’d say one of the best subs in the area (Leave It to Us sub, modified). It wasn’t as big as a foot long, or a giant “sub above,” but it had a ton of meat and toppings on it. It was approximately eleven dollars, but I’d rather have all the fillings than fill up on bread. It was toasted, the bacon was crispy, and it was delicious.

FRIES: The sweet heat fries were almost candied with the sweet heat topping, and they were amazing. Not a lot of kick, just enough to add flavor. They also gave us a lot of dipping cups without being asked, unlike chain stores. They sat in the takeout box for a bit, so they got somewhat soggy, but they were still good (I like soft/soggy fries). Enjoy them fresh for the best experience.

WHOOPIE PIE: The whoopie pie definitely had potential. I tasted good, there was a good amount of filling, and all the proportions seemed right. However, the cake/cookie (who actually knows what it is) parts were dry and getting crumbly. I assume that they had been sitting on the counter for a little while, as a normal whoopie pie would not be like that. I think it would be great if it was fresh, and it got the job done.

PIZZA: It’s the best New York style you’ll ever find in these parts. It’s certainly thin crust, but it’s not a cracker like the popular green and orange pizzeria in Orono. It’s real dough. It’s different. It’s not from around here. The pizza tastes good, but it isn’t completely filling. For personal binge-eating enjoyment in your dwelling, I’d recommend getting additional toppings or adding cheese. However, a stock slice on the go or at an event will hit the spot.

Overall, we are pleased with our experience at Jason’s. While they’re human and mistakes happen, they go good for it. The food is fantastic, the prices are reasonable, and we’ll certainly be coming back. Keep up the great work!

Best regards,
M.R.

Exactly what you would expect from Jason’s Pizza, quality food, great service, great portions and plenty of options! Not much to say about this Bangor area classic, it’s worth a visit, and great to see them expanding!

As a former New Yorker who now lives in Maine, my quest to find decent pizza has been a disappointing one. I just discovered Jason's a couple of weeks ago and it's great! It is NOT N.Y. pizza- not floppy and cheesy enough, but it is the closest I've been able to find and the best testing pizza I've enjoyed in Maine.

I've also tried their chicken parm sub (very good) and the veggie wrap (fantastic!). The team there is friendly and the prices are fair. (I've been to the one on Stillwater Ave). Recommend!

Really good customer service , curtius staff of 6 this Wednesday night. Ordering online was easy picking it up was quick and really simple. I recommend Jason's NY pizza - out side seating with music. Parking has bright lighting. Handicapped parking is available yes👻

I have to say this New York Sky High San which … The best most delicious sandwich I have had. It’s a little expensive but you get what you paid for! Please don’t change a thing. This has more meat on it than 2 foot long subways or firehouse subs combined! Keep up the great work at the Stillwater location! 5 Star review!