Kobe Ninja House Japanese Grill

I have been to Kobe so many times and loved it every time. Tonight I got take out for the first time. When I called to order the lady wasn’t very friendly. That was ok, she sounded busy. Then when I got there the credit card machine was not working very fast. Which was also fine because things happen and the young lady that was processing the card was nice. However, lady that gave me my order was not. I said thank you and have a good night and she didn’t respond. When I got home I open up my bag and there wasn’t any soy sauce.

I could go without the soy sauce but the bad customer service is what really got me. I had a friend order around the time I did and the lady was rude to her too.

Needless to say, customer service goes a long ways. I would have given 4 stars for my previous visits. Tonight would have been a two star visit but the young lady was nice. The other lady just ruined it for me.

Great food. Amazing atmosphere and environment. Very busy. Hour wait for the hibachi grills. We just got table. But super crowded and it took long time.

Excellent place to dine. We sat on the grill side and enjoyed a great meal. The staff is very friendly and attentive. The food is very good and it is fun watching the talented chefs prepare it in front of you.