| Category: | Restaurant, |
|---|---|
| Address: | 1094 Riverdale St, West Springfield, MA 01089, USA |
| Zip code: | 01089 |
| Website: | https://www.friendlysrestaurants.com/friendlys-west-springfield-01089/?id=847 |
| Opening hours (Edit) | |
|---|---|
| Monday: | 7:00 AM – 10:00 PM |
| Tuesday: | 7:00 AM – 10:00 PM |
| Wednesday: | 7:00 AM – 10:00 PM |
| Thursday: | 7:00 AM – 10:00 PM |
| Friday: | 7:00 AM – 11:00 PM |
| Saturday: | 7:00 AM – 11:00 PM |
| Sunday: | 7:00 AM – 10:00 PM |
I brought my 8 yr old son here for his birthday, along with his best friend and my daughter, and our waiter, Jobbie Q, is the PERFECT example of EXCELLENT customer service! I have never had a more attentive, kind, and friendly server! Great experience!
Food was good. Service was a little slow but friendly, until we ordered dessert. However, we had to go up to the server door to ask for cutlery for my chicken breast dinner with corn and rice pilaf (can't politely use your hands for that!). Then it took at least 20-25 minutes to get 2 sundaes (no apology or reason given for the wait). The was also not much peanut butter or hot fudge on the Reeses Pieces sundae. The waitress also did not bring my husband's iced tea refill - which he specifically asked for.
This was the cleanest, nicest, and largest Friendly's I've ever been in. The service was very friendly and fast. The food, coffee, and sundaes were great.
We got a plain chicken wrap and a buffalo chicken wrap. Both were very yummy, but the Buffalo wrap had to be eaten with a fork since the wrap got immediately soggy and fell apart due to the Buffalo sauce. I was still pretty happy with it though.
They have perfected their sundaes, so, as always, those were delicious.