Shake Shack Sterling Heights

Great spot, good food, little bit pricey, but worth it

Stopped by after staying in the area for a running event. I am vegetarian by choice, but after the race a “cheat day” was in order. My consisted of: a single cheese burger, 6 piece chicken tenders, fries with regular cheese, and a (small sized) regular chocolate shake. Since the occasion was a mini-vacation, the cost factor was not something I paid too attention to (the total was in the $20s range for reference). Here’s my take a a first time eating at the chain, and as a regular consumer of meat. The photos depict the bag containing the goods, in addition to the chocolate shake.

Food Review Section:

The cheese burger looked like a commercial ad and tasted nothing short of savoury, the degree cooked was just right with a blanket of American cheddar rested on the patty, and not too greasy for a burger. No part was assembled in a rush for this two part assembly, and for the portion it resembled a softball that was lightly squished in the shape of a burger. The fries were crinkle fries with some cheese on top, the photo of the item is not deceiving on their website. I was satisfied with the cheese not smothering/overwhelming per each bite. Some people want a portion of plain fries too. The chicken tenders consisted of white layers of chicken that were the size of an Apple Watch face. They paired well with the BBQ sauce (slightly sweeter/ a tad more runny than traditional sauce). Last but not least, the shake. The first impression I had was how dark the shake’s color packed underneath the transparent lid. Taste wise, it was smooth but more on the rich chocolate side think of a shake version of a milk chocolate Hershey bar. Maybe the holiday specialty variations will taste equally as great? Great food deserves a great dessert to top off the meal. Not going to lie I felt sad to waving goodbye to the Portillos down the road, Stake Shack is the optimal choice for this visit.

Service Review Section:

We used the drive through instead of going into the establishment. The inviting large windows revealed plenty of people inside ordering in addition to more customers seated outside on this sun filled Sunday afternoon. The waiting period was fine with two operating lanes, in addition to a person with a tablet taking card order payments to speed up the process. The attitude of all the employees was nice and friendly (some variants result in different outcomes despite customer service jobs being stressful). Navigating in and out of the parking lot was standard with no notable issues. Overall, I would eat here another time if visiting the area on cheat day occasion, or at least order a refreshing ice tea lemonade.

I'm giving three stars just for the simple fact that it wasn't to my expectation. It's super pricey. It is better than fast food so I will give them that. My burger wasn't warm and it was kinda small. The bacon cheese fried were not that good. I hate giving bad reviews but I have to be honest. The shakes were pretty good. The customer service was great and the atmosphere was cool. I like music so I didn't mind it loud. I do think this place is geared for teenagers or college kids. I didn't see a lot of families there. If you want a try a new place to eat that's super good try Super Chix!

I love Shake Shack, and this new location is spot on. Excellent food at a good price. The service here was friendly and fast. Can't beat the ShackBurger in my book, but both my wife and daughter say the Shroom Burger is excellent.