Dunkin'

Good service, good attitude, need to clean counter more.

Clean store. Very friendly staff. Doughnuts were fresh!

This is more a critique of the Dunkin' app and in-house computer system, which is corporate. The ability to order ahead is wonderful. The staff, too, are friendly. However, for example, if a particular drink comes default with five pumps of syrup and you want only two pumps, your order shows on the store's screen as -3 pumps. Nine times out of ten my drink will have three pumps. These employees are busy, so I understand how "three" sticks in their mind, rather than the "-" symbol. My order should say "two pumps", not "-3" pumps. This defeats the purpose of ordering ahead to save time, as my drink usually needs remade. This can cause frustration for both the customer and the employee. Again, this is a corporate issue more than an employee issue, in my opinion. So, to customers who order a more personalized mix, be careful that the drink you get at the window is the drink you intended.