Urban Wok - Shakopee

The food was excellent. We had three create your own meals and all three were delicious. We will go back for the food as it was exactly what we were hoping for. Ordering from a kiosk versus a human is actually a great setup with this type of menu. We liked that aspect.

There are two things I think they need to improve upon. One is the friendliness of the staff. We walked in and walked up to the kiosks which are located right by where the employees are cooking but none of the three workers even acknowledged our existence. All it takes is a quick “welcome to Urban Wok” or even a simple “hello” to make guests feel welcome. The no acknowledgment made it easy to select no tip on the kiosk screen. The second thing is the temperature inside the restaurant. It was really, really cold inside. They only have a single set of entry doors so when it’s cold outside you get blasted by cold air every time someone comes in. With long Minnesota winters that’s a problem.

We've been here multiple times since they opened and are huge fans. Great gluten free options. I'd be happier if the containers were filled to the top, that would make the price seem more worth it. Last time I went, my container was only filled half way, and my husband was filled 3/4. Consistency would be nice.

Pros:
Great concept
Healthy options
All sauces are gluten free!
Gluten free boneless wings!! (Shared fryer)
Ordering was easy
Quick service

Cons:
Portion size
Cost