Category: | Meal takeaway, Restaurant, |
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Address: | 11205 Wickersham Blvd, Gretna, NE 68028, USA |
Zip code: | 68028 |
Website: | http://www.kumandgo.com/location/0370/ |
Opening hours (Edit) | |
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Monday: | Open 24 hours |
Tuesday: | Open 24 hours |
Wednesday: | Open 24 hours |
Thursday: | Open 24 hours |
Friday: | Open 24 hours |
Saturday: | Open 24 hours |
Sunday: | Open 24 hours |
I just left the place and the ladies that work at the counter are super great! Nice people that work there!
Convenient and close to home. Nice walk-in beer cooler.
Generally speaking, I appreciate having this resource available to me when I go out to the warehouses that I deliver for. They offer decent gas prices and usually a pretty good sale on things like energy drinks. My biggest gripe has to do with a specific cashier. I have never once rightness to him provide any level of friendly service, but I have witnessed to him being rude to many different people.
Today was the last straw, because I had to interact with him personally and as was not so surprising to me oh, he was also rude to me. I asked him a simple question about a merchandising price because the tagging is done incorrectly.
He made me walk to the cooler with him so to prove that I was telling the truth. He remarks at that point that the tag for the item was indeed put in the wrong spot. at that point he asked me if I still wanted to mix and match, which is what I had asked him about in the first place. I told them that I was asking about the tag to see if I could mix and match because if I couldn't, I would put one of the products back.
His response was "well I don't want to honor it but I have to because the tag was put in the wrong spot." We walked back to the counter, she rang up my purchase and changed the prices accordingly, and then I paid and I left.
This was mild in comparison to things that I've seen him do with other customers. I've seen him get into arguments, I've seen him bicker with his co-workers, I've heard him make fun of people... He's not alone in this realm though. My first visit to this particular location, while I was checking out, the cashier was making disparaging remarks about millennials and how stupid they are, without any consideration to the fact that I was standing right there and that happens to be the age group to which I belong.
I like the convenience of this place and I I wish that I could like the service more. There's a QuikTrip opening across the way from them very soon, and frankly, it can't happen fast enough for me. Well it may be less personal at a QuikTrip, I feel that the products and the service level from one location to the next is consistent with QuikTrip. This has not been the case with Kum & Go.
I gave you three stars because the convenience is of merit but you basically got an average out of what I think is an awesome price on energy drinks and other items and what I think is some really terrible customer service. I definitely question whether or not I even want to ask any of the employees for help, at least the employees that work behind the register. The ones in the kitchen seem to be okay.
Decent gas station. Regular sized selection of drinks and snacks. Also some hot food.