Hard Rock Hotel & Casino Atlantic City

The hotel and casino were immaculate and well appointed. There was a good selection of table games and slot machines. Several restaurants are on the premises that offer a good variety of food. The one complaint I have is in the waitress staff on the gaming floor. There isn't a self-serve drink station where I can get water and we are forced to order it through the waitresses. After waiting at a machine (and spending $$) they bring you a tiny water bottle. The kicker is, they stand there until you tip. If you don't, they get visibly upset and make nasty remarks. I'm all for tipping for great service but water is a basic necessity that should be available without feeling shamed. Buying a bottle of water from the resort stores is over $4! Just seems like extortion when the main revenue stream is gambling and booze.

Pros: my first time here at this casino and my room was clean and it felt sanitized. The casino looks refresh and definitely my new place to come to.
It’s right off the boardwalk and the restaurant and food selection is amazing here. I love the characteristics of some singing legends you guys have here.

Cons: However I did not care for one of your employees her name is DONNA and she is an African American lady with small figure and is one of those drink serving ladies on the casino floor, her attitude is disgusting and she messed up my night and even my stay here just because she didn’t want to show up to work! And do her job she also cursed at me and my boyfriend because she didn’t like our tip of choice and even another employee caught her in her act and stated that she always acts this way. I also find that a lot of your employees here have slight attitudes or just don’t care to serve your customers, that’s very sad hope a day of customer service training or maybe the need to pay them more can help change their attitude.
Some of your machines have a delay when pressing buttons especially the touch screens and it didn’t help when it made me loose on some of the slot games waiting for drinks sucks when u have to order it now only on the slot machine itself. Miss the old days of ordering drinks would come out faster and I was way happier.

P.s I would give 5 stars but I couldn’t get over the attitude and bad customer service here at the hard rock I could have went to Tropicana with better customer service.

I didn't stay at the hotel, but I did go to the casino a couple times. It's very nice. I would go back. It was one of the better casinos on the boardwalk although I spent little money gambling in there. I was just having fun.

I love going to Hard Rock. This Casino Hotel is beautiful and relatively new. My only disappointment when I stayed there was I requested for extra towels and the towels never arrived. Upon checkout, I was expecting that I will be asked how my stay was but the lady never asked so I informed her of the incident. Knowing that I was disappointed, no apology was made and my concern seemed unimportant to her. I know the front desk can be very busy but that is not an excuse to give a good service and to think they belong to the hospitality industry.

Hard Rock is a very nice hotel and casino. I love that it's on the boardwalk and close to many other casinos. There are so many delicious restaurants here. So many choices for all your cravings. The casino unfortunately is always packed and hard to get to a table to play. The parking lot had plenty of parking. They have a very good player card rewards. I can't wait to go back.

1 think I do like too is that you can order drinks from the slot machine and they bring it right out to you. So no waiting for the waitress!