Friendly's Ice Cream Shop

i work in tenafly and decided to go get some food from friendly's to take out, little did i know i would be there for about 40 min. it started first with waiting for someone to come take my order after they have already had knowledge that i was there for take out. then the employees argued and yelled back and forth about 2 times to decide who would take my order and who would answer the phone. i asked a few questions and the server did not know any answers, she had hardly any knowledge of the menu and had to ask in the back a few times. then when my food was sitting there waiting for me after all this time the lady starts to bag my order and then leaves to go serve someone in a booth while my order is right there in a bad staring me in the face, mind you all this time i was on break from work and needed to leave. before i even ordered i had asked the time it would take because i know what time i had to be back at work. i shouldnt have believed her when she said 10 minutes. 10 minutes turned into 15 then 20, not to mention all the chaos between servers that caused me to wait about a total of about 30 min. i was not happy at all. the food was not bad but the service was so horrible it just wasnt worth it.