The Firebird

The gentlemen at the counter were very helpful. They quickly helped me find exactly what I was looking for.

Hugely happy with the Firebird as I transitioned from a wood-burning fireplace with a gas assist to a fully gas fireplace. The process with The Firebird was very easy and methodical starting with selection of artificial logs, to new bi-fold doors, to installation of the gas lines which include a remote control to start the flow of gas without having to deal with a pilot. Excellent workmanship at each level (including sub-contractors) and new fireplace looks and works fabulously. After a false start (which was expensive for their opinion) with a different fireplace and chimney company locally in Santa Fe, switching to The Firebird was seamless and way more affordable. Keep up thee great work.

For starters, Aaron who does the installations is awesome! This review is not related to the fireplace installation, this is all about the store itself. Long story short, they were very disorganized, placing the order took a lot of back and forth, the delivery was scheduled multiple times and cancelled, and they were missing parts when they delivered. All of this added unnecessary months to the process. Their communication and organization is very poor. But they sell quality products, they are nice, and the installation team is great so that is why they still get 3 stars.

What a pleasure!!! The new owner, David, and his son, Sage are the most customer service oriented, friendly, professional and accommodating people we've dealt with in a very long time! We're well into our 70s and have dealt with innumerable businesses and people over the decades. It's a treat to find folks who run their business the way everyone should. Customer care seems to have become a forgotten "art" but not at The Firebird. We recommend them highly!