Tim Hortons

This morning I went through the drive-thru and ordered a bagel with lightly spread of strawberry cream cheese and one bottle of orange juice. When I finally received the order and drove off, I saw they gave me a bagel with a whole lot of plain cream cheese. I immediately turned around and went back to the restaurant and parked my car and took the bagel into the restaurant.

It took a while for me to be waited on. I explained to the female employee that what I was given was not what I ordered. She then went to make a new bagel. Approximately 5 minutes later, she brings out the second bagel. When I checked the bagel it again had plain cream cheese on it.

I called over the employee again and explained that the bagel had plain cream cheese when I asked for strawberry. She took the bagel and went back to make a third bagel.

It was then, another female employee started making excuses why the order kept being wrong. She was trying to justify the wrong orders being due to all the orders coming in through her headphones and that was the cause of the order being delivered incorrectly. I looked at her in astonishment as she continued to go on why the delivery of the incorrect orders was justified.

After a minute of listening to her, I turned around and proceeded to leave with my hands up in the air with frustration. I left without receiving the third try of the bagel order. I ended up paying 5.14 for a bottle of orange juice.

Today was the last time of me going to that restaurant for at least six months , if not longer.

Poor customer service and employees not focusing. Many of the employees were more into talking with one another or being on the phone and not focusing on their primary responsibility.

AN UPDATE TO THE ORIGINAL POST
I did receive an email from Tim Horton's asking that I call them an explain the issue which I did. I then had a follow-up call from a representative from Tim Horton's which was very much appreciated.

This Tim Hortons is very convenient and close to my job in downtown . I went through drive thru and Javier was friendly & pleasant to talk to . My Cappuccino was ready quick and it was great . Thank you for making my morning .