The Out Hotel

(5 Reviews)
510 W 42nd St, New York, NY 10036, USA

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Category: Night club, Restaurant,
Address: 510 W 42nd St, New York, NY 10036, USA
Zip code: 10036

Customer Ratings and Reviews

  • Meqren Al Mutairi on Google

    (August 27, 2018, 5:52 am)

    Bad service and actitud. The employees treats the guest like they are not that welcome. Specially if you arrive at night from a long flight or a busy day in the city. The check in it's a 4pm so, it's probably that you are going to make your check in at night. But the welcome moment at the front desk have a lot of opportunities to improve. Bad face, they don't give enough information, you have to discover all by yourself and if you ask you get a rude answer. It's almost like their are doing a special favor for you. And the truth is that you are paying and the one who it's the guest: it's you.
    Please speak with your employees and train them better. Specially the girl who works at the front desk named Roxy.
    It's a shame that we (costumers) have to go over here looking for better service. It's my first time writing a bad review. But I felt that was necessary.
    Train them better.
    You can do it better!
    (I am not from US, if my English is not perfect).

  • Tammy Wittkop on Google

    (April 28, 2017, 5:15 pm)

    My family, dog and myself had a great stay at the Out Hotel. The entire staff was extremely helpful and professional. We particularly enjoyed the service Felipe provided us during our stay. He is a consumate professional and made our stay a great time. Felipe catered to all our needs, was very polite and made us feel like welcomed, valued guests. I highly recommend the Out Hotel to anyone looking for best in class service with a great midtown location.

  • Frank Reiner on Google

    (December 31, 2016, 11:37 am)

    The rooms are clean and comfortable. The staff not too knowledgeable. I had a confirmation with a rate on it and they charged me 26 dollars a night more pretax. Despite some delay management eventually corrected the charges. This improved my impression of the operation. Location is very good.

  • Huan Dong on Google

    (July 16, 2016, 2:56 am)

    Staff great. Decor great. Exceptional AC. Some of the services and facilities could be better.


    My friend checked us in and said it was my birthday week and they said they would do something...they did nothing.

    First night, the shower was clogged, they said they would give free breakfast vouchers. (They fixed it within a hour or two). But never got breakfast vouchers. I'm not the guest to complain and beg for stuff, but when guest services says they're going to provide something ... shouldn't they be the ones that follow up with you?

    I LIKED MY STAY...don't get me wrong. It's a nice hotel...Don't get me wrong...just don't promise stuff that you don't follow up with. That's basically the one rule of hospitality.

  • Michael Delligatti on Google

    (December 23, 2015, 9:54 pm)

    Great experience! The Out is in a great location, and the staff are friendly and attentive. There are a few minor maintenance issues that need attention - mostly with regard to painting and repairing some doors, but nothing too noticeable. The wifi is free and works very well; the spa/hot tub area is fantastic! Outdoor spaces are awesome with plenty of room. We will definitely be back!

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