Wendy's

Fries were bland. Needed cooked longer and in proper grease (not old grease). Please speak clearer at drive thru

Service was very pleasant and reasonably speedy. Food was typical, although I did have to make a run for the bathroom after my meal. I suspect it was the guacamole in the salad, which was probably not chilled properly so it has started to go bad.

Typically when I go to Wendy's the service is quick and good. Even when they've messed up my order, they're good about making it right. Today, however, I unfortunately had experience that annoyed me so much I didn't even want to speak to someone about it. The guy handling my food essentially threw my fries in the bag, spilling them all over. There was not a single fry in the container, they were just spilled all over the food inside the bag. I heard the cashier, who was very friendly and polite when taking my order, say to him "You just dropped them in the bag?" and he LAUGHED ABOUT IT like it was a joke or a game. That's what made me so mad. If it had been an accident I would have understood. It's not like I needed a new fry or for them to necessarily "fix" it, but an apology and explanation would have been nice. I was standing right there when he tossed my fries in the bag and knowingly spilled them and it was obvious that he didn't care and was even amused by it. His attitude and his actions were rude and unprofessional and that's what upset me about the experience. It's obvious that this employee did not care to provide even adequate customer service. If this is how he acts at the front of the line in full view and hearing range of customers, I shudder to think how he treats things when no one is looking.