The Terrace Club

Celebrating a graduation with family and had a reservation for a party of 10. We arrived timely and found the restaurant bursting at the seams. Had to wait for our table. Once seated we had to wait 20 minutes for menus. The hostess brought them to us one at a time as they were collected from other tables. The only timely event of the night was the taking of our order. Then it was 60 minutes for appetizers. There was one delivery of popcorn to hold us the 60 minutes. Entrees started to trickle out one at a time almost 2 hours after we were seated. Diners 1-5 were half finished with their meal when 6,7,8 and finally 9 got their meals. One in the party still had not gotten their entree when the rest of the table had completely finished. The breaking point of the night was when the missing pork chop entree that our 10th diner had ordered came out of the kitchen and was delivered to another table! After complaining to the wait staff we asked to speak to a manager. She came armed with excuses. So unprofessional. At that point there was no excuse in the world for the service that we received. Our final meal finally came out of the kitchen and 1-9 sat and stared while poor 10 ate. We were never offered coffee or dessert. They just wanted us out the door. Minimal adjustment was made to our bill. The pork chop was deducted and a vegetable we never received. At the last minute they extended a small gift card for our trouble. It was a family celebration that will be remembered as a disaster.