Zaxby's Chicken Fingers & Buffalo Wings

Had the House Zalad. Huge portion and really good. Took half of it home for supper. The staff were friendly and the place was very clean. Will eat here again really soon.

My order came through fast and hot! From the reviews I see though, you should fire Christie unless she’s mentally handicapped. Then I understand. Peace!

Update- The General Manager, Stacy, reached out to me and really made things right. She was understanding and extremely helpful. Not happy with simply refunding the fingers portion of our meal, she refunded our entire meal. Furthermore, she is going to work more closely with the staff at the Jacksonville location to see that this doesn’t happen again. She demonstrated how to handle customer issues with courtesy and professionalism and had changed how I feel about Zaxby’s now. Thanks!

Terrible place with awful customer service. I made an online order, picked it up, did a quick inventory before driving back to Richlands. Once home come to find out that the 5 piece chicken fingers was actually a 1 finger. When I called the store I was informed I would have to drive back to the restaurant for a refund because they could not find any evidence of my order even though I had a receipt with the name, items ordered and check number but apparently my order didn’t exist. With all the places to eat in Jacksonville choose almost anywhere else. If you like getting your order completed and not being treated like a liar while literally being lied to I recommend going to literally any other restaurant.

Update- my wife ate the Caesar salad and now has food poisoning. While there is no proof that it was the salad, many food borne illnesses are the result of salads due to most of the ingredients being served raw.

I have been going to Zaxby's in Jacksonville N.C. for 4 years now and if there is one thing about this location is that the atmosphere is always very inviting and the staff is always very friendly. The food is always outstanding and the management staff in my observations from sitting in restaurant is always very proficient and professional. My company also used them for catering and the level of service was truly impeccable. I would graciously like to say thanks to all the Zaxby's staff and management for all you do keep up good work.