Our Hero Express Subs

Normally we love Our Hero and have eaten there many times before and could give rave reviews but tonight was terrible. The guy at the register seemed lost or overwhelmed, he didn't know what the status of any order was. Our order we called in 20 minutes before wasn't ready and when it did come I quickly checked that the main orders were there and left since I had to wait an extra 10 minutes. As we were driving away my wife checked and we didn't have our order of extra pickles or the cookies for the kids meals, and the large order of onion rings looked like half an order. I'll give it another chance later, but they had a rough night tonight...

I've been going to Our Hero since they first opened. This was my first visit to the one in Urbana. I love this place. Also, for the people who think that the prices are too high , just ask yourself... Are you willing to pay just alittle bit more for the best subs and chili ever?

First time visit. Food was good, service was great and friendly. Was hoping to have an Italian Sub from my childhood, this was not it.
Not a fan of baked sub buns. Will come back and try other items.

Good Philly cheese steak sandwich. I had the 6" with extra steak and a side onion rings (~$9 for the combo meal). Steak had good flavor and texture. The onion rings were tasty and fresh, but not a huge portion. The place is pretty small inside, about 10 tables. They have fountain beverages (Coke). You order at the counter and they bring your food out. Service was speedy. We waited about 5 minutes for our lunch.

Wonderful Food, Quick Service and a Friendly Staff. One of my favorite sub shops of all time. Great buns and a nice helping of meats and toppings.
Love the cheesesteaks and the club and their onion rings are awesome!