Peppermill Restaurant and Lounge

We had a turkey dinner, it was cold when I got mine. The dressing was dry and crumbly, the turkey was good. Cranberry was good. The potatoes and gravy wasn't all that good. I was really disappointed with the meal. Only ate the turkey and they charged a fortune for the food.

Typically my husband and I come in Saturday evenings and always have excellent service. We’ve NEVER had a bad experience until today, Christmas Eve. The service was HORRENDOUS!! I can’t even believe how bad it was. Usually Heather and the tall gentleman (dark hair) at the bar are working, and always give great service. We love them. Tonight, was a super skinny shorter hair blondish gal with an attitude and zero customer service skills. She seemed pretty prompt upon our arrival. Got our drinks out quickly. It went to hell after that. Never came back to take our food order (which she knew we were going to place). 20 minutes go by, watching her help everybody at the bar. We change tables, wait some more, then finally I go to the bar to place my order with the guy bartender. Attitude, excuses, blah blah blah. Takes my order, 20 minutes later NO food. No one at the bar was eating, so the kitchen couldn’t have been backed up! Finally the skinny gal returns and asks my husband if he wanted another drink. He expressed his frustration with her lack of service and she yelled at him. Dropped some bad language and told us no one will talk to her that way. She then informed us SHE decides who gets into that establishment and SHE decides who will be served! WTF? I calmly pointed out that her SHE was the one who didn’t return. She snidely replied, I made a mistake, don’t you ever make a mistake? No apology. Nothing. Just a foul mouth and nasty attitude. I will be calling to speak to the manager or owner. This gal needs customer service training or to be put on dish duty, where she has ZERO contact with the public! So very disappointed. We come in several times a month and after this I don’t know when I’ll be back.

Good food, good atmosphere. Friendly staff. Video poker, video games, including big Buck Hunter and golden tee. Pool tables. Special of the day was lemon chicken. Tender chicken breast with real mashed potatoes, and veggies. Will definitely go again.