Famulari's Pizzeria Oakbrook

Wonderful pizza and great customer service. We'll definitely be back ????

The food is usually really good here, but the delivery time and the employee phone skills & phone system leave a lot to be desired.

Half the time when I call there is a busy signal and I just have to keep trying. Then when someone does pick up they just say "please hold" and then I am immediately put on hold for anywhere from 5 to 15 minutes. When they come back and I say delivery they ask me where it is going and I have to give them my name and address, at which point they put me back on hold to see if the address is within their delivery area. I've ordered from this place dozens of times but they don't have a customer record where they can see that I am an in-area customer as soon as I call?

This last time I called they first had me on hold for 5 minutes, only to (accidentally?) hang up on me instead of taking me off hold. So i have to call back and when they pick up they put me on hold again, without giving me time to say that I was just on hold, so now I'm at the back of the line again. When someone picks up and I give my address and they go to check it, they come back in 2min and ask for the address again because they didn't hear it correctly, then they leave again for another 2 and come back and say OK and again repeat the wrong address back to me. Finally I spell it out for them and they say OK and put me on hold AGAIN. Then when they come back they say "Welcome to famulari's is this for pickup or delivery?" and I have to tell them that we just spoke and give my address again. Finally after all this, I can order.

So again, if the pizza here wasn't some of the best delivery in my area, it would not be worth the trouble trying to call this place. (The online ordering website is also a hassle, but that is another review).

If this place wants to get new customers who haven't tried their food yet, they really need to revamp their ordering process, because in this age where everything is super easy and convenient, most people are not going to deal with hassle like that and will just hang up and call dominoes.

Famulari's Pizzeria has some of the best pizza in Charleston. And the customer service is also amazing. I Highly recommend them.