Chipotle Mexican Grill

conveniently located, staff were friendly, polite and quick. food was great as expected =)

I work for Tormenta FC, a professional soccer club in Georgia, and our team stopped by this Chipotle after a game. We brought over 30 people with us with no prior warning, and the staff got us through the line quickly and efficiently. The staff members also kind and helpful at the same time.

Tried it for the 1st time and was very pleased. Food tasted good and portion size was satisfying

I asked for corn taco shells, and was told by the girl assisting me that they had none. So I agreed (or so I thought) to the soft corn tacos, with a stated rejoinder that I can't eat gluten, though she didn't acknowledge my comment. The majority of my interactions with Chipotle staff over the years have been positive, with team members who seemed very engaged with customers and hustled in a busy environment. In this case though, she seemed disconnected, not acknowledging my comments and was barely audible. Perhaps she was bored and ready to go home as it was an hour before closing, or maybe she is new and is learning the ropes. Regardless, when eating the tacos, I began to suspect they weren't corn but rather, wheat. I confirmed this with two other staff on break, who apparently held some seniority, and they apologized and sought to correct the mistake. As it turned out, the earlier info wasn't entirely true: no corn shells were ready as they had to fry them. But earlier the girl didn't offer to do this. I appreciate the attentiveness offered by other staff to correct the mistake. I'm hoping it was a one off, as being a Chipotle customer for 20 years following their inception in Denver I've come to expect a certain consistent level of customer service from coast-to-coast. And this doesn't even consider that I could have experienced ill effects afterwards due to ignoring my dietary restrictions. I dunno, maybe she didn't hear me. On another note, it was a little sloppy looking in the seating area. That can happen at any location when it's busy, but it was pretty dead at this hour. Plus, another staff was sitting behind me most of that time, playing on her phone. A quick run-through to clean the more obvious messiness is always appreciated, and what I expect at Chipotle. If this were my only experience at the chain I would have given it two stars, but have been a loyal customer for years so I didn't.