KFC

The food was great as usual. We don't go to this location often because of attitudes like we experienced again. We went through the drive through and I spoke clearly. The staff member taking the order asked me to repeat myself several times. We made it to the window, got our receipt, and saw something wrong. I asked the staff member if it was listed wrong and she stated it was, so I asked if we were getting what we ordered and not what was on the receipt. She said we would get what we ordered. She hands us a large bag and closes the window. My wife and I look at each other wondering if that was everything we ordered, so she looks through the bag at every item and we were missing one cinnamon biscuit. We sat there for another minute until someone came bag to the window. A different staff member opens the window and hands us the biscuit we were missing. I asked if that was everything and she said yes. We thanked each other and drove away. My wife looked closer at the item that was wrong on the receipt and realized it was actually the wrong item. I turned around and parked. I went in with the receipt and wrong item. I got the staff member's attention who took our order. She came over and I showed her that we received the wrong item. She said it was the correct item and walks away as I'm speaking to her. At this point I'm boiling with anger at this staff member's poor skills. I keep my composure as another staff member asks if I needed something. I explained to her that the first staff member rudely walked away while I was speaking to her. She said she'll take care of my problem and personally made the item I originally ordered. I thanked her for her help and left. We may not visit this location again for a very long time.