Red Robin Gourmet Burgers and Brews

The burger was juicy and delicious. The steak fries are wonderful! The service was also efficient and friendly.

Although usually the food and service is very good, today was an off day... At least, I hope that's all it was. After waiting 25+ minutes for a second serving of fries or each of the 3 of us (they never arrived), we had to ask for the manager just to get our bill and leave (the machine on the table did not function). This was after taking 3 times to get my wife's order correct and my having to go to the bar for a soda refill that had been sitting empty for over 10 minutes. And, yes, I checked my watch for the time delays.

The manager did take off half price on the bill and brought out a handful of fries to go, but the damage was already done. My wife and I were taking one of our children out for a special time and... it wasn't.

So here's the thing. Our server, must of been having a bad day, something was not right. The manager even came over and asked if we thought something was off. It took 25 minutes to get milkshakes. It was bizarre. Honestly, hard to describe waitress behavior. But the food was great. We're all allowed to have off days. I hope the server is ok.

Our server was Jacob; he was super friendly and took great care of us. It was Sunday lunchtime and even though it was pouring outside and we stayed until it let up, nobody made us feel like we're being kicked out to make room for more customers. The food was great and we did end up ordering dessert because we were there awhile. The Fruffles were amazing! And the raspberry sauce served with them was a perfect touch.

The waiter was great, he knew when to check for refills, dessert and your check.
There menu has not changed much over the past 10 years.
The portions are very over stuffed. The side items selection was good. If you ordered a burger you have it cooked your way.
The atmosfear in the restaurant was very low key. It was a Friday night, usual wait time in Belle Meade would be 45 minutes. We walked right in and seated. We were in and out in one hour. Not sure why their business was not over flowing for a Friday night
I would recommend this business to my family and friends.