Category: | Restaurant, |
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Address: | 138 West End Ave, Knoxville, TN 37934, USA |
Zip code: | 37934 |
Website: | http://www.echelonbicycles.com/ |
Opening hours (Edit) | |
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Monday: | 10:00 AM – 7:00 PM |
Tuesday: | 10:00 AM – 7:00 PM |
Wednesday: | 10:00 AM – 7:00 PM |
Thursday: | 10:00 AM – 7:00 PM |
Friday: | 10:00 AM – 7:00 PM |
Saturday: | 10:00 AM – 6:00 PM |
Sunday: | Closed |
I had a great experience purchasing my new Pivot Trail 429 enduro from Kelly. While waiting months on a Ripmo order from another shop, I wanted to check out a Pivot I heard so much about. Walked into Echelon and saw this Pivot, it was love at first sight. Lol! It just spoke to me more. Kelly was very knowledgeable and helped me decide the 429 was a better bike for my use over the switchblade. I still can’t believe how much I spent on a Mtn. bike but Kelly was never pushy. What I really like about the Pivot is all the added protection you don’t think about when buying a bike. That was a bit of downer on the Ripmo I was planning to buy. Pivot really adds the finer details missed by many companies. I highly recommend this bike shop, even though I was never offered a cappuccino or a beer 😜 The service shop guys are super nice as well. My new bike shop home!
Friendly and Knowledgeable, Kelly made me feel at ease in purchasing my first full suspension bike. Kelly and his staff easily answered all of my questions, and spent the time to properly set me up on a demo before I purchased my Liv Intrigue Advanced. The vibe was chill and relaxed and not stuffy like other shops can be. It felt like a bike shop I could call home. Thanks Kelly and crew!
I just moved to the area and dropped into the shop to get some info about area cycling routes etc. I was greeted by Kelly, the owner, who happened to be in the front working on a bike. He was excited to share his favorite routes and talk shop. He also helped several customers while I was there and the customer service was top notch. Hats off to Kelly and the Echelon crew for building a great local business that serves our community!
Great shop with incredible service. Highly recommend these guys. They take the time to teach instead of sell. They have top shelf bikes and entry level rides for guys like me. Also, I'm looking forward to the pizza and beer options coming!
6/5/20 Update
These guys go the extra mile, bought a bike online but needed to return to get another color. No issues, Trent handled it quickly and professionally, like a champ! Echelon has a customer for life in me!