Subway Restaurants

Clean friendly and always has what I need.

I’m a resident of Loudon Co. - I’ve visited this particular Subway location countless times. Tonight (07/31/19), me and my family decided to stop by and get a sub for dinner. We’d just left Food City and my fiancé wanted something fresh. I’m aware of the operating hours, but instinctively, we checked the time to be sure. It plainly states that the store is open until 9pm - it was 10 minutes prior. The young girl behind the counter had, I presume, already locked the door. My son stood at the door, for a moment, and the young girl shook her head. We then left. I work in this industry and I’ve had many years in customer service. This was very unprofessional and rude, in my opinion. I understand that people look forward to going home after a shift, but you don’t turn away customers during operating hours. I can’t imagine management would approve of this - certainly not corporate. I did not give this store only one star because I don’t believe that would be fitting. I just would encourage management to look out for things like this in the future. Small towns provide the majority of business that these stores will have. Honor your hours and always be welcoming!

Great service and good, fresh food.

Great customer service..
Madison & Kevin both do a great job