Dunkin'

I went to Dunkin early this morning thinking I would have a great breakfast and I decide to give them another chance! This time I go to the drive-through I get the grand breakfast sandwich with an order hashbrowns and then I begin to Ask about the two for five the bacon egg and cheese croissants. I asked if I could change out the bread and instead of giving a simple response I met with be generic response of is as prohibited.

A simple I’m sorry sir but we can’t change out the braids on that particular item and didn’t give a suggestion that wood up sale it to something else rather than messing up the attitude of the atmosphere. I went on to purchase my order was asked if I would like jelly which of course I said yes but once I receive my order I did not have any jelly at all! I later get closer to the house and decided to get one of my hashbrowns and there are no hashbrowns in my bag so now I have to waste my time and my gas to go back and pick up the hashbrowns.

Note before you ever leave any drive-through location check the entire order big or small regardless of where you go!!!!!!

I came in and waited for maybe two minutes for the previous customer to finish their order then I informed them I was back for my hashbrowns. They already knew that it was for my order considering there was no hesitation no asking me for my receipts just the acknowledgment that they did not place my hashbrowns with the rest of the order. This time I did check the bag both of my orders of hash browns were in the bag. I decided after 5 minute of driving to grab one of my hashbrowns, WTF! I did receive my hash brown at first glance you would think great they aren’t burnt the outside of them are warm but once biting into one it’s cold on the inside. As nice as the person where is who directed the problem you always have to get the temperature right!

Now I have to go in the house and heat up my hashbrowns to the correct temperature so that they are done and can be eaten not bad for having to return to the location to get them.....

The bad part is that is good as the food is it also depends on those who prepare it. Once I receive my order things are great but before it gets to me you have a checklist on the side of the bag that tells you what goes in it how did you all feel that?!

Great prices, great value and selection, nice staff, very clean on the inside, you can use your app for more deals, fast service, always busy, my favorite coffee shop, always there. I highly recommend Dunkin Donuts on Union Ave. Keep up the great work thank you.

Been coming back a few more times after an average experience it seems like the manager is back on duty and everything is running great. They are pretty fast with the orders in the line moves seamlessly