Sweetwaters Coffee & Tea

My husband and I have been wanting to try this coffee shop for a while now. We stopped by on a Saturday morning and it want busy.
We walked in and there was only one other customer and it was very quiet inside. Nobody greeted us so it was a bit uncomfortable.
There was a food case as well as coffee and tea related items for purchase. The menu is on the wall behind the counter.
Once we walked up to the counter nobody greeted us or said that they would be with us. Kind of awkward.
Once someone came up to take our order she was friendly. We sat down to wait for our drinks and noticed that most tables had plugs for your electronics.
The bariatas bring your order to you so that's nice.
Our drinks were good but I feel like we missed the overall message of what makes this place special. Is the coffee supposed to be better quality or is there something else that we could have learned about this business that might be cool to know?

Clean, comfortable place to study or work. There is plenty of seating indoors and out, and music is low enough so as not to be distracting. I just ordered a house coffee, and usually refills on house coffee is complimentary, or offered at low cost. However, when I tried to ask for a refill, the manager told me I would need to download the app, record my transaction on my profile, and then earn rewards points in order to earn a discount. In the end I just paid full price for another house coffee. This loyalty system is cumbersome and and unnecessary, which is why I rated it 4 stars.

I come here for the hot ginger lemon tea. Good for detox. Especially, after a huge meal. Spacious with a lot of tables and seats. Every visit, there's only one staff working. Sometimes, it takes longer to get our order.

Modern, clean, and friendly!! This is our go-to cafe for studying & a quick coffee run. The tables and seats are spacious with outlets on the floor as well. Their drinks menu has a lot of variety (especially for the winter holidays: peppy bark mocha, pumpkin spice latte…). They also have delicious pastries including pies! Oftentimes the server brings out the dishes for you directly to your table - awesome service!!