Category: | Restaurant, |
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Address: | 9595 Six Pines Dr Ste 150, The Woodlands, TX 77380, USA |
Zip code: | 77380 |
Website: | https://www.truefoodkitchen.com/ |
Opening hours (Edit) | |
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Monday: | 11:00 AM – 9:00 PM |
Tuesday: | 11:00 AM – 9:00 PM |
Wednesday: | 11:00 AM – 9:00 PM |
Thursday: | 11:00 AM – 9:00 PM |
Friday: | 11:00 AM – 10:00 PM |
Saturday: | 10:00 AM – 10:00 PM |
Sunday: | 10:00 AM – 9:00 PM |
I had a not so nice experience here. As I sat from my table I could see my waitress washing chair legs and table bases with wipes. Without washing her hands, she proceeded to carrying plates of food to people. She was also wandering around, picking at her face. Whether this is was at make up or at spots, I don’t know. It did, however, make me dread her bringing my plate over. Thankfully, another lady brought out the food. Unfortunately, my sandwich had a surprise extra ingredient - a long, black hair. Not mine or my husbands. The staff were great in taking it back and re doing my order but that left my husband to eat alone while they cooked my meal again. We decided to share his food, take the new meal home and not hand around. The manager was apologetic and I didn’t have to pay for the messed up dish. I did, however, not appreciate our bill being titled ‘HAIR’. Not overly professional. The lady sat nearby was also having issues with her meal and the manager was back and forth to her.
The reason I have still rated them 3 stars is because I have eaten here a few times and never had a problem. I’m hoping this was just a bad day but it has put me off.
UPDATED
I have updated my review to 5 stars. As mentioned in the text above, I have had great experiences here and as you can see in the comment below, the manager reached out to me. We had a conversation over the phone and I was assured that it was a one off. The staff are even going through extra training because of it. If that’s not being listened to, I don’t know what is. I really appreciated the genuine care the manager showed and he even sent a gift card in the mail. Outstanding customer service. I will certainly revisit True Food and update my review after my next visit. Thank you
Nice ambience, very delicious and healthy options available here. I ordered Charred Cauliflower and Kale Guacamole in appetizers and it was amazing and in my main course i had Ancient grains and it was super healthy, fresh and mouth watering. Staff and service was excellent. Will be trying all of there items on the menu soon.
Nice place. Limited selection, but it gives them a chance to perfect each dish. I love the kale guacamole. It's a must! I've been there twice and I'm still a fan. I don't really care for their deserts. But you should give it a go.
Good food, if you’re vegan or vegetarian also they have few items for regulars like me, the burger and the lasagna are very good and tasty if you’re not vegan or vegetarian. Not much variety or new items, you get bored of the same if frequently visited. Nice location. The staff very friendly and helpful, charismatic people and place. Very recommended
Dinner tonight was the best ever! Greeted with a friendly smile and immediately seated. Our waitress had a pleasant demeanor (on par with world class restaurants) explaining the new fall menu and making excellent suggestions. The food was prepared perfectly. The vegan ricotta cheese was incredibly good. Dessert was a perfect end to the meal. I am impressed. We have been a couple times before with irregular service. This time the hostess and random staff thanked and complemented us on the way out. Restaurant entry to exit was executed perfectly. Thank you True Food Kitchen for making an evening out extraordinary.