BurgerFi

We arrived about 40 minutes before closing. Staff was very friendly. The food was excellent. Serving size was great. My husband and I shared a large fry and couldn't eat them all. The burgers we outstanding. Location of the one we went to was Rosslyn. Can't say enough good things. Would be great if we had one in Ohio.

Absolutely loved this place! The moment I walked in I was greeted with many smiles and salutations. The cashier was very accommodating and friendly. My food was served within minutes. I ordered the CEO with Cajun spice fries. The food was presented in a neat fashion on my tray, and looked very appetizing, and tasted even better than it looked! During my meal, the cashier approached me and asked how I was doing which made me feel appreciated as a guest. Not to mention how clean my table was. The whole experience was comforting. BurgerFi is truly an ideal classic burger joint.

The food was good but the service was okay. We had two free items on the app we tried to redeem and it wasn't working. So after 25 minute sof standing and waiting, they had a manager come over to use and say we can't order the free items in person and if we still wanted them, to order on the app.
They were polite about it the entire time, but my issue is that we stood there waiting for 25 minutes just to place the order.
Then, we placed the order for our burgers and a free fry at the register and notified them that we were redeeming a free shake on the mobile app. After getting our shake and burgers, we realized that they didn't ring us up for the fries. So we had to place a mobile order for the fries.
Overall. We spent around 45 minutes to an hour in the restaurant and half of that was standing at the register just trying to place the order.
The food was good but I wish the owner would have stepped in and helped with the issues we were having.