Shake Shack Pike 7

The people who work here are incredibly friendly and professional. The manager keeps checking on customers and asking if they need anything.
I thought they were like that because it’s a new location but every time I go with my kids is the same level of care and professionalism.
Today Younes was checking on us and asking if we needed anything. It never felt as a fast food restaurant.

The food is good, but the fries are small for $5 and sodas are $4 with no refills. $4 for a soda with no refills is wild. If the fries had unusual and good seasoning that made them special, they would be better for the price.

The service was perfectly reasonable. Ignore the guy who complained about an employee eating while there. He was probably on lunch and there's probably a policy against eating with competitors while on lunch or in uniform.

The ordering kiosk applies a tip automatically. I can understand the desire for regular customers to tip one or two dollars per visit, but automatically applying a tip and hoping customers won't notice is questionable. Tipping ultimately hurts the employees and needs to go away. Business should pay their employees instead of trying to get their customers to do it.

I don't like Shake Shack in general, not because of their food, but because their price is high for a fast food restaurant, especially considering the size of their sandwiches. ( going there only because my kids like it)
Food quality: very good and fresh
Service: good and reasonably fast enough.
Food portions: small sandwiches, French fries: medium.
Price : high, 3 simple sandwiches ( not fancy ones nor adding any extra), 3 simple fries, and 3 nonalcoholic beverages ( we chose small cups, 2 cokes, and one shake) cost us about 60$ ( not including tax and tips)
Their chocolate shake was not good, at least I can say my kid did not like it ( while my kid loves most shakes, I assume this one was actually not good)
Order is easier by using the available kiosks, we used the kiosk, easy to follow and choose from the screen.

Crowded during evenings and weekends.

This location has a drive-through, but I don't know how fast it can be.

They also added several Korean-style options for sandwiches and fries, but we didn't try any.