Category: | Restaurant, |
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Address: | 4065 Electric Rd, Roanoke, VA 24018, USA |
Zip code: | 24018 |
Website: | http://www.ranchoviejomenus.com/ |
Opening hours (Edit) | |
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Monday: | 11:00 AM – 10:00 PM |
Tuesday: | 11:00 AM – 10:00 PM |
Wednesday: | 11:00 AM – 10:00 PM |
Thursday: | 11:00 AM – 10:00 PM |
Friday: | 11:00 AM – 10:30 PM |
Saturday: | 11:00 AM – 10:00 PM |
Sunday: | 11:00 AM – 9:00 PM |
Great food and service. Reasonable pricing. Will come again.
Delicious food, really good white sauce with nachos as a starter! Reasonable prices. Our waiter was a bit slow though there were no other customers.
Terrific staff and excellent food. Highly recommend! Went one day for dinner and one day for lunch. Awesome experience!
Well First off I want to say the food was awesome!!!! and the drinks were great!, We had 15 people from our Jeep Club meet here for the first time and we got a great seat for all of us to talk and chat with each other...
Now for the negative.... After we had ordered our food and enjoyed our drinks we had received our bill and was shocked!!!!!! to see that they decided that to add gratuity of 18% to our bill and everyone else who was in our party. We had one member of our group that came in a little late and she had placed her order and never got her meal until everyone had finished eating and after she reminded the waitress that she never received her food. At this time she informed the waitress that she didn't want it anymore and not to make it. Then the waitress brought the food out to try and get the sale and was instructed that she no longer wanted it now because we were leaving. We were not waited on in a timely manner and water glasses stayed empty and attention was not given to us as needed. Now we always tip very well and we would have made sure they received a fair tip for the service we had gotten. No where on the menu or the place did it state a 18% gratuity will be added to the bill if the party was of X amount of people.
I will add this! We had stopped by here that past Saturday and had a few drinks and some food. Gratuity was not added to the check. So why was it added tonight? The staff was not busy and neither was the place. So in all a honest description of your charges should be stated, because 15 to 22 people every Tuesday for "Taco Tuesday " is a lot of business to lose because this was going to be our new place on Tuesdays, but not now!!!!!