DoG Street Pub

Adorable pub. Great gluten free buns! Very attentive service and respectful staff. I will definitely return!

A friendly reception and fair wait was met with a disappointing seating and wait following. After being seated we watched the staff greet and help those around us, yet never us. Twenty minutes go by and those seated the same time were eating their entrees. Those seated well after had appetizers and drinks. Still, we sat unattended. At 30 minutes it was clear no one was going to greet us and I made my way to the bar to seek help. A startled bartender took my friendly (truthfully) request to send the manager to our table. A prompt response from the friendly and energetic manager was the beginning of saving grace. I calmly explained the situation to the manager, with the tables near confirming the account. Expressed concern and apologies included some items being "on the house" as you might expect. The server provided was friendly and attentive. The food was satisfactory and brought out in short time. All in all the staff did their best to recover from the initial disappointment.

The recovery brought this overall review up from a one star to a three star. The manager and server provided were five star without question. Food was a four star.

The real issue here is that while we sat in waiting for 30 minutes before I had to force engagement, numerous staff tended to the surrounding tables and well noticed we sat without. Seemingly to the point that after that long, no one wanted to engage, even avoiding eye contact now, for fear of the clearly ignored guests. This is just poor service of the servers and management of personnel. It might not be your table, but it's easy to recognize an issue and if nothing else, let the right person know.

Recommend, but with caution.

I have had one good experience here and one not so good! First time was great! Eggnog was super tasty! Waiter was very attentive.

Second time I came we were sat in the basement, totally fine. Watched two other tables get sat downstairs as well. It was 20-30 minutes before a server ever came to our table while the other tables were served before us even though we had been waiting for awhile first. No harm done as they comped an appetizer to us. Just could have gone over better!

I was excited to check out the craft beer menu and they didn't disappoint. The up stairs looked inviting and a fun place to sit but I was put down in the "lower level" Which is like sitting in a basement at home. Upstairs didn't have many tables occupied but I assumed they were trying to keep everything covid safe. Unfortunately going to a basement with no circulation made me feel very uncomfortable. Service good, chili tasty.

Good food, excellent staff.