Starbucks

I’ve been super disappointed with some locations in the area, but this one is great. It was very clean, the staff was friendly & were not frazzled & rushed like others. My mobile order actually took 4-7 mins like the app said instead of 15-25mins like prior experiences. This is how Starbucks should be. Definitely a well managed location!

This is a great location, tucked into the Klahanie shopping area in Issaquah. The baristas are very friendly, the music is not too loud, and the coffee is great. Try the lemon pound cake if you have a sweet tooth, it woul definitely not disappoint. There is plenty of seating and this is a nice place to come in with a lap top and get some work done, if need be.

I always use the mobile app to call my order in ahead of time and normally that is such a Time Saver.... Today I app'd in my order and there apparently was a rush at the very same time in the store and I waited almost 25 minutes for a cup of coffee and some egg white bites. I was late for my appointment and I was not happy. People who were in line in the store got their items before I did and I know my order was in before they place theirs physically in the store. I don't understand the way the order queue works but this is not the normal mobile ordering situation. I probably won't go back to this particular store when I have somewhere to be on a schedule because I don't have 25 minutes to wait and, in reality, there's not a cup of coffee worth waiting 25 minutes for. The people there are very pleasant but it's very chaotic. This morning my egg white bites were done probably 10 minutes before my coffee was and they laid up on the counter along with probably 10 or 12 other heated items that were not being placed up on the counter for people to take. I saw people who waited a very long time for their drinks and hot food to come and they were not presented together. It made no sense. I think they need more people behind the counter or they need to organize the tasks or the task centers better. Because if this is the way it will be at this particular store going forward I probably won't be back and I don't think that many people can build that kind of extra time into their daily schedule for a cup of coffee.

The staff is very nice, but clearly not properly trained. Every time I go there they mess up my order 1 or 2 times before they get it right. I usually have to bring everything back because it either not what I ordered (there are strict allergies in my family) or they have forgotten an item or two. I go here because it is in my neighborhood, but I should go somewhere else to save time.