The Lyle Hotel

My stay at the Lyle wasn't planned. I had an unexpected delay flying out of DC to Phoenix, and need a place to rest and refresh for the night. After searching Hopper for about 20 minutes, I chose the Lyle because I love boutique properties and it looked really charming in the photos.
My check-in went smoothly and Johnny Pelzer extended the warmest welcome. I've worked as a hotel manager and chef for 15+ years and I can say with certainty that hospitality is not simply a checklist of tasks to ensure someone's comfort or to make them feel welcome--hospitality is a behavior, core belief, and attitude. Hotels and restaurants tend to prioritize commerce and often hospitality gets lost. The Lyle gave me everything in way of "technically": great hospitality--even more I was offered an attitude of hospitality. I hope to return to stay for much longer than a single night soon.

On a separate the hotel restaurant was fantastic! The service was attentive without being overbearing, the soundtrack was perfectly curated--and as a restaurant chef I loved every dish, they were executed flawlessly. The old fashion using Four Roses was a perfect partner to the short ribs.

The rooms were okay, and it was quite. No amenities to speak of. There is a common refrigerator (sort of) a few food items to scrounge for breakfast. I totally understand the whole COVID thing, but there is NO hosting at this hotel. Internet is,
so-so.

Love this place, very reasonable priced. Great service with a small town touch. Thank you Richard for your hospitality we will be back in the spring.

The host was super friendly via text and the stay is unique since this hotel is historic including a shared bathroom, not something you come across very often.

However, if you’re looking for a restful night of sleep you won’t find that in room #4. The train is right outside the window and runs four to five times at night. The AC unit is also far from white noise.

As far as cleanliness, left more to be desired. From cobwebs on the walls and ceiling to at least one spider to a stained comforter with another person’s hair on it. Also a random black garbage bag in the closet. Creepy.

The bath towel also had stains on it. The shared bathroom you’d hope would be spotless as it’s already an unusual concept but the shower curtain also was stained.

Won’t be back and will not recommend. The negatives outweigh the positives.